G102 Privacy Policy — Protecting Malaysian User Data
This Privacy Policy details how g102 collects, stores, uses, and protects your personal information as a member. We are dedicated to fully safeguarding the privacy of every Malaysian user.
Last Updated: January 2026
Types of Information We Collect
When you register or use the g102 platform, we collect various categories of information to ensure smooth and secure service. This data is gathered directly from you or automatically during your platform use.
Personal Account Information
During registration, we collect your full name, email address, phone number, date of birth, and encrypted password. This information is needed to verify your identity and ensure your account’s security from unauthorized access.
Device and Browser Information
The g102 platform automatically logs technical information such as device type, operating system, browser type, IP address, and language settings. This data is used to optimize user experience across various devices, especially popular Android and iOS smartphones in Malaysia.
Payment Information in MYR
For financial transactions, we record deposit and withdrawal history in Ringgit Malaysia (RM), payment methods used such as TNG eWallet or FPX, and transaction reference numbers. However, we do not store your full bank account numbers or card information directly in our system.
Platform Usage Data
We also record usage patterns such as games played, session duration, pages visited, and account settings choices. This helps us understand Malaysian users’ needs and continually improve g102 services.
Purpose of Using Your Information
All information collected by g102 is used solely for legitimate and platform-related purposes. We do not use your data for unrelated reasons without your prior consent.
- Account management: Verify identity, process registration, and securely manage logins.
- Transaction Processing: Verifying and recording deposits and withdrawals in MYR via approved local payment channels.
- Service Improvement: Analyzing usage patterns to enhance platform performance, improve the Malay interface, and add relevant new features.
- Security and Fraud Prevention: Detect suspicious activities, prevent unauthorized access, and protect member accounts from external threats.
- Legal Compliance: Meeting reporting and compliance obligations required by applicable Malaysian laws for online platforms.
G102 will not use your personal information for third-party marketing purposes or sell it to any advertiser without your explicit consent.
Cookies and Tracking Technologies
The g102 platform uses cookies and similar tracking technologies to improve user experience and ensure proper platform functionality. Cookies are small data files stored on your device when you visit our platform.
There are three types of cookies used: session cookies (deleted when you close your browser), persistent cookies (stored for a set period to remember your preferences), and functional cookies (which enable certain platform features like automatic login and language settings).
You can control or disable cookies via your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of some parts of the g102 platform, including login processes and saving your account preferences.
We do not use third-party cookies for advertising or cross-site tracking. All cookie data collected is used solely within the operation of the g102 platform.
Data Storage and Security
Protecting your personal data is a top priority for g102. All information stored in our system is secured with industry-standard encryption during transmission and storage. Our servers use the latest security protocols to prevent unauthorized access, data leaks, and cyber threats.
Account and transaction data is retained for as long as your account remains active, and for any period required by Malaysian law following account closure. Information that is no longer needed will be deleted or anonymised in accordance with established data management procedures.
Access to users’ personal data among g102 staff is limited strictly by job necessity. Each staff member with data access is subject to strict confidentiality agreements and regular data security training.
While we take all reasonable precautions, no data storage system can be guaranteed 100% secure. Should a security incident involving your data occur, g102 will notify you promptly in accordance with applicable laws.
Your Rights as a User
As a g102 member, you have specific rights regarding your personal information that we store. You can exercise these rights anytime by contacting our support team.
You may request a copy of all personal information we hold about you. Requests will be processed within 14 business days.
If any of your information is inaccurate or outdated, you have the right to request corrections via your account settings or customer support.
You may request deletion of your personal data subject to relevant Malaysian legal retention requirements.
To exercise any of the above rights, please contact the g102 support team via live chat on the platform or our support email. We will respond promptly and handle your request carefully.
Policy Updates & How to Contact Us
Changes to This Privacy Policy
G102 reserves the right to update or modify this Privacy Policy at any time to reflect changes in data handling practices, new legal requirements, or platform service improvements. Each time this policy is updated, the “Last Updated” date at the top of this page will change to reflect the latest version.
Users will be notified of any significant changes through in-platform notices or emails to their registered address. Continued use of the g102 platform after such notice constitutes acceptance of the updated terms.
Contact Us for Privacy Inquiries
If you have any questions, concerns, or complaints about how g102 handles your personal information, please contact our support team. We are committed to addressing all privacy inquiries seriously and promptly.
Support email: [email protected]
Questions About Your Privacy?
The g102 team is ready to help you understand your privacy rights and how we protect your data. Check our FAQ or contact support directly.