G102 Responsible Gaming — Take Care of Yourself, Enjoy the Game
G102 believes online gaming should be a source of fun and entertainment, not stress. This page provides practical guidance and self-control tools to help every Malaysian player game safely and mindfully.
We care about your well-being.
G102's Commitment to Responsible Gaming
As a responsible online entertainment platform, g102 prioritises the wellbeing of every Malaysian user. We recognise that while gaming is a legitimate leisure activity, it should be enjoyed with full awareness and self-control so it doesn't interfere with daily life.
G102's Responsible Gaming Policy is built on three core pillars: user education, provision of self-control tools, and active support for those who need help. We believe every user deserves a fun and safe gaming experience, free from unnecessary financial or emotional stress.
G102 actively monitors unusual gaming patterns and is ready to assist users who show signs of negative impact from betting activity. Our goal is to ensure entertainment stays as entertainment.
Signs of Risky Behaviour
It is important to recognise early warning signs that gaming may be starting to have a negative impact on your life. Early awareness is the most effective first step in preventing more serious problems.
Here are some warning signs to watch for in yourself or someone you care about:
- Borrowing money to play
- Neglecting bills or financial responsibilities
- Dipping into savings without a plan
- Feeling restless or irritable when not playing
- Lying to family about gaming activities
- Chasing losses by continuing to play
- Spending more time than planned
- Neglecting work, studies, or family
- Unable to stop even when you intend to
- Withdrawing from friends and family
- Losing interest in other activities you used to enjoy
- Frequently feeling stressed or down
If you identify two or more of the signs above in yourself, we encourage you to use the available self-control tools or speak with a mental health professional.
Guide to Setting Time and Budget Limits
The best way to enjoy online gaming without risk is to set clear limits before you start playing. These limits should be decided with a clear head and followed strictly, without exception.
Setting a Budget Limit
Before each session, decide how much money in MYR (RM) you are fully prepared to lose. Treat that amount as the cost of entertainment, not an investment. Never play with money needed for essentials such as food, rent, bills, or your children's education.
As a practical guideline: keep your gaming spending to no more than 5% of your monthly income. If your budget runs out, end the session immediately — do not top up your deposit again.
Setting Time Limits
Set a time limit before you log in — for example, no more than one hour per day or three times a week. Use your phone's timer or reminders to help you stick to these limits. Take at least a 15-minute break for every 45 minutes of play to avoid fatigue and poor decision-making.
Remember: a healthy gaming session is one you can stop at any time, comfortably and calmly.
Self-Control Tools on the g102 Platform
G102 offers several self-control tools that you can activate through your account settings or by contacting customer support. These features are designed to give you full control over your gaming experience.
Set a daily, weekly, or monthly deposit limit in MYR. Once a limit is set, the system will automatically block any deposits that exceed the amount you have chosen.
Request a break for 24 hours, 7 days, or 30 days. During this period, your account will be temporarily deactivated to give you space for self-reflection.
The self-exclusion option allows you to close access to your account for an extended period. Contact g102 support to activate this option based on your needs.
Important note: Once a limit or cooling-off period has been activated, any changes to reduce that limit will only take effect after a set cooling period — this is to prevent impulsive decisions.
Minor Protection
G102 takes the protection of children and minors very seriously. This platform is strictly for individuals aged 18 and above. We apply rigorous identity verification process during registration to ensure that no underage individuals can access our services.
For parents and guardians, we strongly encourage you to take the following steps to protect children at home:
- Keep your account password and login details secure and do not share them with anyone.
- Use parental control software on shared devices to block access to betting websites.
- Log out of your g102 account every time you finish using a shared device that children have access to.
- Have open conversations with your children about the risks of gambling and the importance of healthy financial management.
If you suspect that a minor has accessed a g102 account, please contact our support team immediately for prompt action.
Life Balance & Getting Help
A balanced life is the foundation of mental and physical well-being. Online gaming should only take up a small part of your leisure time — it should never dominate your daily life. Make sure you set aside enough time for family, work, other hobbies, exercise, and adequate rest.
If you feel gaming is starting to affect other areas of your life, don't wait until things get worse. Talking to someone you trust — whether a family member, close friend, or mental health professional — is a sign of strength, not weakness.
Professional Help Resources in Malaysia
Several free professional helplines are available in Malaysia:
- Talian Kasih 15999 — 24-hour counseling service by the Department of Social Welfare Malaysia (JKM).
- Befrienders Kuala Lumpur: 03-7627 2929 — Confidential emotional support for those feeling overwhelmed.
- Institute of Mental Health (MENTARI) — Addiction treatment and recovery programmes at government hospitals in Malaysia.
G102 is committed to continuously improving our support tools. If you need help or guidance on using the platform, the g102 support team is available via live chat or email at [email protected] at any time.
Play Smart, Stay in Control
Remember, g102 is here for entertainment. If you have questions about account controls or need a break, our support team is ready to help. Check the FAQ for more information.